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FAQs

  1. What is time of delivery?
    This depends on the quantities of your order and models. In general, it takes within 40 days after confirmation of order. If small or sample order, please do check with us; if we have ready goods in stock, we can make immediate shipment.
  2. What about quality assurance?
    For medical equipment, we offer one year warrantee from the time of shipment. For minor problem, we will provide with free spare parts; for serious problem, we will give replacement free of charge. But if the machine is damaged due to rough handling during transportation, we are free from responsibility, but we will help the buyer lodge a claim against the shipping company or insurance company, thus all the spare parts or expenses should be borne by buyer.
  3. What about the price level?
    We are sure that the price of our products has a great competitive advantage over the products at the same level. We are dealing in these products over 10years, we insist providing high quality Chinese products with competitive price, and establish business relationship with all our customers on mutual benefits. Through so many years of efforts, we have established our fame in many countries, especially in many Africa countries, Middle east countries, some European, Asia and south American countries.
  4. Why we find some prices of your products are higher than other suppliers but from the pictures or model numbers, all looks the same?
    Since China is still a developing country, few products have patent right, therefore many small factories are making copy to those products which are selling very fast in the market. In this way, they have less expensive in producing these products, and mostly they are using cheap material, so, from the picture it is hard to distinguish the quality difference, but when you put the two machines together, it is very easy for you to judge which one is your best choice.
  5. Can you provide cheap products?
    Yes, we can. As one of the leaders in the field, we clearly know which factory produces high-quality products and which produces cheap products. For the cheap products, we will take no responsibility for the quality problem. But if there is any problem in the product quality, we will help you to solve the problems with the factories.
  6. What is payment terms?
    We usually accept L/C at sight, T/T in advanceļ¼Œor 30% downpayment,70% on delivery against copy of B/L.
  7. Do you accept Credit Card payment or payment by paypal?
    Sorry, we can not accept Credit Card payment. Nor the paypal.
  8. Which shipping company usually using?
    MAERSK LINE, PIL, COSCO, SAFMARINE, MARUBA, APL, CMA,CSAV, K-LINE, MSC,NYK, AND DHL,EMS, TNT,UPS FOR COURIER, it’s up to buyer’s option., we will give suggestion according to the time table of the steamers and their services.
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  • Export Dept: +86 791-86496032
    Int'l Bidding Dept: +86 791-88165662
    Import Dept: +86 791-86166316
    Project(China) Dept: +86 791-88117976
    E_mail: info@kantecare.com
    MSN : kantecare@hotmail.com
    SKYPE: kantecare
    Address: 7/F,Block A Zhejiang University Science Park, No.698 Jingdong Avenue, Nanchang, Jiangxi, P.R China

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